How to manage warranty and refund for order in WooCommerce store

Why Store Managers Want Warranty Features

In a competitive market, warranty gives an extra bit of assurance about the item to be sold. In modern day marketing, customers are obsessed about warranties for what they are buying, and rightfully so. Warranties also post sort of a statement about the quality of the item.

On the other hand, store managers are also willing to give warranties for their goods, to satisfy their customer demand. But in a store that is more online based than not, this warranty feature can create quite a headache to the store manager.

WooCommerce is the most popular e-commerce store plugin and is used by millions to manage their store in an easy and proper way.

The perfect plugin to manage warranty and return problems in a WooCommerce store is WooCommerce Return and Warranty Management System

With WooCommerce Return and Warranty plugin, it is easy to manage warranty and refund for a WooCommerce store. Managing all the warranties for various products in WooCommerce stores might feel irritating for the store admin. But WooCommerce Return and Warranty plugin will save a lot of time and energy regarding this matter.

Managing Warranty Made Easy

WooCommerce Return and Warranty plugin offers a wide range of options for managing Warranty. 

While setting up warranty for different products, it is possible to set up different warranty options for products. Also, the store manager can offer various kinds of warranty.

Different kinds of warranty that a store manager wishes to offer is present, can be set as default warranty for all the products, or a group of products, and also various warranty options can be set to individual products that overrides default warranty options, a store manager’s dream in short.  

Moreover, the claimed warranties are very easy to manage and track. Both for the admin and customer side. 

So, let’s jump on how to get all these features for your WooCommerce Store.

Set up the Plugin

Just like any other WordPress plugin, it is very easy to install.

First thing first, download the plugin from the link: https://wordpress.org/plugins/wc-return-warrranty/

Once you finish with the download, 

  1. Login to the admin panel of WordPress.
  2. Navigate to PluginsAdd NewUpload File.

     3. Click Choose File and select the downloaded file.

     4. Click Install. When done, click Activate.

       And all done for now.

Let’s Set Up Warranty

WooCommerce Return and Warranty plugin offers quite a few features. There are different warranty types that can be used for products. 

i. No Warranty.

ii. Included Warranty.

iii. Price Based Warranty.

No Warranty – Use it if you choose not to give any warranty for an item.

Included Warranty – While it is chosen, you can set the length of the warranty. Also possible to give lifetime warranty for an item.

On customer side, it looks like this: (screenshot below)

Price Based Warranty – It is the option to give warranty based on a customer willing to pay a certain price. Different warranty periods can be set for different prices. This basically means buying a warranty for a price. Also a customer can choose not to buy a warranty and get the good for the base price of the product.

On customer side, it looks like this: (screenshot below)

Claiming a Warranty(for customer)

When a store admin has a warranty setup for a product through the WooCommerce Return and Warranty plugin, a customer can buy the product with warranty from the store page. They can claim the warranty anytime during the warranty period.

Only after an order is completed, the customer will find an option to request for warranty in the customer dashboard.

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For various reasons, the customer may want to claim the warranty after filling in the request form. To learn how to create your own request form : https://chilidevs.com/docs/woocommerce-return-warranty-pro/request-form-builder/

After submitting, customers will have an option to track the warranty request in Customer dashboard→ Warranty Requests.

Manage the Claimed Warranties (for admin)

Once the customer chooses to claim warranty, store admin will see it in Dashboard→ Return Request→ Requests.

Upon clicking on the request, the request detail page will show the request type, status and reason for the request. Depending on the request reason, the store admin may want to choose between various request actions from the right hand side of the request detail page.

Store admin may choose to take some time to review the request, or reject the request or approve the request. Choosing the options correctly will keep the customer updated about the status of the request.

With the proper usage of the plugin, managing warranty features for WooCommerce website will really be a walk in the park.

WooCommerce Return and Warranty plugin has a Pro version also which includes a lot more features to enhance the experience, and we recommend trying it.

You can check out the documentation to unlock full potential of the plugin https://chilidevs.com/docs/woocommerce-return-warranty-pro/

 

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